Earning a Certificate of Completion

Students must complete 80% of their training in order to receive a Certificate of Completion. That's about 5 hours of a one day class.

Retake Policy

Students are allowed to retake a class one time within 6 months of the original date of the class, at no additional charge, provided there is space available in a class.  To register as a "Retake," please follow the normal enrollment procedures (by phone or email).  Retake students must bring their original book to class (we don't give a second book).  If you are retaking the class because you missed your original class and never got a book, we will keep track of that, and we'll provide you with a book.

Standby

If you want to reserve space in a class that has been sold out, you may request to be enrolled as a "Standby."  If another student withdraws prior to the class, OfficeStar will give the seat to the next Standby student, and will notify them of the change of status.  Standby students may also arrive on the day of the class to see if a seat opens up on that day (the odds of this happening are usually pretty good, especially since OfficeStar does not intentionally over-book our classes.  We don't act like the airlines!)
 

Paying for Class with Vouchers

Many of our clients receive discounts through the purchase of training vouchers.  If your company pays with vouchers, please bring the voucher(s) with you on the day of class.  Please give the receptionist your training voucher when you check in.

Withdrawal Policy

The following information is sent to all students in our confirmation email:
 
Reschedule / Cancellation Policy
If you need to reschedule or cancel your class, please notify OfficeStar at least 5 business days in advance for applications training and 10 business days in advance for technical training and we will gladly accommodate your request. If less than the required notice is given, we regret that we cannot give refunds, although we can schedule you into the same class at a later date. Please understand that OfficeStar orders materials and reserves a seat for you.

OfficeStar will gladly reschedule your class one time, at no charge. 
 
Early Withdrawal ="no harm, no foul"
Students who withdraw from a class at least 5 business days (for applications classes, or 10 business days for technical classes) prior to the date of the class are considered "Early Withdrawals."  If a student chooses not to reschedule into another class, OfficeStar will cancel the invoice at the student's request.
 
Late Withdrawal
If a student withdraws from a class with less than 5 business days notice (or 10 days for technical classes), then the enrollment is considered to be a "Late Withdrawal."  Invoices for "Late Withdrawals" are still valid and will not be canceled, however the student can reschedule into another class date under the "Retake Policy" (below).
 
No Show
If a student enrolls in a class, but does not give prior notification of wanting to withdraw and does not show up for the class, then that enrollment is considered a "No Show."   Invoices for "No Shows" are still valid and will not be canceled, however the student can reschedule into another class date under the "Retake Policy" (below).
 
If You're Running Late
If a student is more than 15 minutes late to class, their seat may be given to another student waiting on Standby.  If you are going to be more than ten minutes late, it is a good idea to call us to let us know that you are still coming.  Students who arrive more than 20 minutes late may not be admitted to a class, as it is an unfair interruption to the instructor and the other students who did arrive on time.

 

OfficeStar Student Handbook

Please click here for OfficeStar’s Student Handbook.  The Handbook details our policies, including procedures for grievances and interruptions/withdrawals from career training programs.

 

Class Evaluation
At the end of each class, students are asked to complete a class evaluation.

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