Provided by OfficeStar in conjunction with itSM Solutions

OfficeStar is now offering a full Mentored Learning ITIL training series in our Salinas and Santa Cruz Computer Training Centers. ITIL training addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.

Each of these exciting ITIL courses contains Online Video Lectures, student courseware, the online ITIL Expert Mentor through the Linked In forum and more.

Our ITIL training series features and expert instructor, who has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses.

Here are the ITIL V3 Series of courses available NOW through our Specialized Program:

• ITSM ITIL V3 Orientation - Executive Overview - Outline
• ITSM ITIL V3 Foundation Bridge - Outline
• ITSM ITIL V3 Foundation - Outline
• ITSM ITIL V3 Service Lifecycle - Transition - Outline
• ITSM ITIL V3 Service Lifecycle - Operation - Outline
• ITSM ITIL V3 Service Lifecycle - Strategy - Outline
• ITSM ITIL V3 Service Lifecycle - Design - Outline
• ITSM ITIL V3 Service Lifecycle - CSI - Outline
• ITSM ITIL V3 Capability - RCV - Outline
• ITSM ITIL V3 Capability - OSA - Outline
• ITSM ITIL V3 Capability - SOA - Outline
• ITSM ITIL V3 Capability - PPO - Outline
• ITSM ITIL V3 Managing Across the Lifecycle - Outline
• ITSM ITIL V3 Service Manager Bridge - Outline

ITIL Expert Training Kits:

• ITIL Expert - Lifecycle Track includes:

   

  • ITSM ITIL V3 Service Lifecycle - Strategy
  • ITSM ITIL V3 Service Lifecycle - Design
  • ITSM ITIL V3 Service Lifecycle - Transition
  • ITSM ITIL V3 Service Lifecycle - Operation
  • ITSM ITIL V3 Service Lifecycle - CSI
  • ITSM ITIL V3 Managing Across the Lifecycle
    
    
• ITIL Expert - Capability Track includes:

   

  • ITSM ITIL V3 Capability - OSA
  • ITSM ITIL V3 Capability - RCV
  • ITSM ITIL V3 Capability - SOA
  • ITSM ITIL V3 Capability - PPO
  • ITSM ITIL V3 Managing Across the Lifecycle
    
    
• ITIL Expert - Mixed Track #1 includes:

   

  • ITSM ITIL V3 Capability - PPO
  • ITSM ITIL V3 Capability - SOA
  • ITSM ITIL V3 Service Lifecycle - Transition
  • ITSM ITIL V3 Service Lifecycle - Operation
  • ITSM ITIL V3 Service Lifecycle - CSI
  • ITSM ITIL V3 Managing Across the Lifecycle
    
    
• ITIL Expert - Mixed Track #2 includes:

   

  • ITSM ITIL V3 Capability - PPO
  • ITSM ITIL V3 Capability - SOA
  • ITSM ITIL V3 Capability - RCV
  • ITSM ITIL V3 Service Lifecycle - Operation
  • ITSM ITIL V3 Service Lifecycle - CSI
  • ITSM ITIL V3 Managing Across the Lifecycle
    
    
• ITIL Expert - Mixed Track #3 includes:

   

  • ITSM ITIL V3 Capability - OSA
  • ITSM ITIL V3 Capability - SOA
  • ITSM ITIL V3 Capability - RCV
  • ITSM ITIL V3 Service Lifecycle - Operation
  • ITSM ITIL V3 Service Lifecycle - CSI
  • ITSM ITIL V3 Managing Across the Lifecycle
    
    
• ITIL Expert - Mixed Track #4 includes:

   

  • ITSM ITIL V3 Capability - OSA
  • ITSM ITIL V3 Capability - RCV
  • ITSM ITIL V3 Service Lifecycle - Strategy
  • ITSM ITIL V3 Service Lifecycle - Design
  • ITSM ITIL V3 Service Lifecycle - CSI
  • ITSM ITIL V3 Managing Across the Lifecycle

ITIL Practice Manager Training Kits:

• Operation Track includes:

   

  • ITSM ITIL V3 Service Lifecycle - Operation
  • ITSM ITIL V3 Capability - OSA
    
    
• Transition Track includes:

   

  • ITSM ITIL V3 Service Lifecycle - Operation
  • ITSM ITIL V3 Service Lifecycle - Transition
  • ITSM ITIL V3 Capability – RCV
     
• Strategy & Design Track includes:

   

  • ITSM ITIL V3 Service Lifecycle - Strategy
  • ITSM ITIL V3 Service Lifecycle - Design
  • ITSM ITIL V3 Capability - PPO
    
    
• Offerings & Agreements Track includes:

   

  • ITSM ITIL V3 Service Lifecycle - Strategy
  • ITSM ITIL V3 Service Lifecycle - Design
  • ITSM ITIL V3 Capability - SOA